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As more and more businesses turn to Apple products for their business needs, the increasing need for professional information technology (IT) support becomes integral to the bottom line. Unfortunately, the market is filled with IT people who do great work with Windows, but there are few real gurus who have any experience with Apple hardware and software. I have significant experience supporting Apple hardware, Mac OS X, and Mac OS X Server. If you're having troubles getting good IT support, then I am the Mac guru that you're looking for.

Mac OS X and Apple Hardware Expertise

I have extensive knowledge using and supporting Mac OS X Client and Server, including:

Mac OS X Client 10.2, 10.3, 10.4, 10.5, 10.6, 10.7, 10.8.
Mac OS X Server 10.4, 10.5, 10.6, 10.7, 10.8

I have more than 15 years of experience supporting Apple Inc hardware, including:

Xserve
Mac Pro
MacBook Pro
MacBook Air
MacBook
iMac
iPhone
iPod Touch
iPad

Hardware from the truly ancient to the bleeding edge, from 68040 to PPC to Intel processors.

Enterprise Level Experience

I have extensive knowledge of Mac integration into various enterprises, with years of server and client integration into a top tier medical center and teaching hospital, such as:

Integration into Windows environments using Active Directory
Integration info Mac environments using Open Directory
Backup solutions with modern solutions like IBM's TSM
Centralized Software Update Services (SUS)
Centralized imaging solutions using NetInstall and NetBoot
Enterprise level whole disk encryption with PGP
Enterprise email systems like Microsoft Exchange and Lotus Notes
Microsoft SharePoint development and use
Project Management and steering experience

Customer Level Experience

With more than 16 years of customer service and support experience, I work with all levels of technical skill.

Managing hundreds of Macs in a demanding environment
Deep experience with hundreds of applications
Considerable experience with the command line
Scripting & Programming
Web development, implementation, and support
Wiki development, implementation, and support
SharePoint development
Networking, WiFi and Wired
Security and best practices

Support Level Experience

As a Senior Information Technology Analyst by day, I perform many duties that place me as a top tier subject matter expert.

Peer and Customer Training
Remote support and management via Apple Remote Desktop
Security best practices, implementation, and documentation
Support best practices, implementation, and documentation
Knowledge libraries
Works well alone, works well in a team.
Level 10 Google Fu

Certifications

Apple Certified Help Desk Specialist
Apple Certified Technical Coordinator

Personal Qualities

Premiere written and verbal skills
Intelligence, dedication, and loyalty

How much do you charge?

With more than 15 years of professional and personal experience using and supporting Apple hardware, Mac OS X operating system, and Mac applications, I can do just about anything to make your computing environment work for you.

  • $50 assessment fee
  • $100 per hour, minimum pro-rated charge of 30m ($50.00).
  • $0.25 per mile travel expenses.